Terms and conditions
– the fine print
Our Cancellation Policy:
Cancellations made within 2 days of booking arrival date incur a 100% cancellation fee.
Cancellations made with more than 2 days notice incur an administration charge of 15% of total booking fee.
We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.
All Hatherley Birrell Collection properties are non smoking.
We were here as an anniversary treat and now feeling relaxed and so refreshed. Amazing room with fantastic touches. We were well impressed with the port to have when we got in and the breakfast was perfect. Thank you, loved our stay.
Beautiful, just beautiful. I fell in love with my wife over 30 years ago and this has been a very special place to celebrate those 30 years. We celebrated our 20th in Tasmania and now our 30th. We will be back her to celebrate our 40th. Just love this island, it’s a reminder of our home of birth in Ireland. Thank you so much for this beautiful room.
Dear Rebecca & Jack, We have thoroughly enjoyed our stay in your beautiful Magnolia suite – it has been a highlight of our stay in Launceston. Thankyou for sharing your creativity and vision through your wonderful accommodation and attention to detail.
Rebecca & Jack, We had a great night at the Tasdance auction – thank you so much for making your magnificent home available! Love the Magnolia and looking forward to staying again!
Thankyou for such a wonderful stay! We enjoyed a very relaxing break in beautiful surrounds, and would love to return on our next visit to Launceston.
Thanks Bec and Jack for a lovely relaxing stay. The outdoor bath was just perfect, so relaxing. We really enjoyed the little touches of attention to detail.
Thank you all for giving me a magical experience for my first night in Tasmania. You really are fantastic at what you do. The Art, design, feeling and hospitality here made for an unforgettable beginning to what i’m sure is now a full blown love affair with this state. Tess, Adelaide.
Thankyou for wonderful welcome with garden fruit and fascinating introduction about Robert Dowling, whose paintings we saw in the art gallery at Launceston, the Gorge and the town so charming and full of interst. Tasmania’s amazing! We will be back – and the house is beautiful. Many thanks.
What a beautiful property you have! Coming from Brisbane we don’t see the buildings & colonial architecture you have in this beautiful city. We had a great time and will recommend it to our friends.
We had a wonderful stay here in The Muse. It was relaxing and tranquil. Thank you for the comfortable stay. We will be back.