Terms and conditions
– the fine print
Our Cancellation Policy:
Cancellations made within 7 days of booking arrival date incur a 100% cancellation fee.
Cancellations made with more than 7 days notice incur an administration charge of 15% of total booking fee.
We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.
All Hatherley Birrell Collection properties are non smoking.
We were delighted we chose to stay here!
Serenity! Thanks so much for a wonderfully appointed room with old world charm and every comfort. Very relaxing and a lovely quiet location. Thoroughly delightful.
What a pleasant surprise! I have been coming to Launceston for work for many years and wish I had discovered this establishment before. Can’t wait to return. My hubby may even get a an invite next time.
A lovely place to stay – real character. Just what we were looking for. Very comfortable. Delicious breakfast. Lovely view, nice & quiet.
Thankyou so much Rebecca & Jack for the privilege of staying in your truly beautiful boutique accommodation. So very peaceful & the nbest night sleep we’ve both had. Breakfast was sublime. We can’t wait to share our experiences we’ve had here in Launceston. We’ll be back.
What a great spot for a wonderful long weekend. We particularly liked the lovely restful gardens & the magnificent tub – just the way to end a busy day exploring the sights and tastes of Launceston. We’ll be back! Thanks for a very inspirational stay.
A wonderful, sumptuous place to relax and unwind. la petite chambre Matisse is a lovely retreat – thanks for the experience.
Dear Rebecca & Jack, Thankyou for this most wonderful stay. After a whirlwind trip from Hobart via Freycinet and St Helens, it was so nice to wake up every morning with this beautiful view. It has been such relaxing end to our stay and we will be sure to recommend you to others when staying in Launceston. Hopefully we will be back soon. PS the breakfasts were great! We really enjoyed them.
We had a fantastic stay here the past 3 days, thank you very much. The beautiful room and very peaceful surrounds ensured we had the relaxing trip we were wanting. The added touch of the fresh fruit and easter eggs was a small token which was very much appreciated!! We look forward to staying here again on our next trip. Thanks again.
‘Perfect stay in Launceston’ Just a brilliant concept. Stayed in the Ballroom. Beautiful room with seamless booking and keyless entry system. Superb breakfast and well stocked mini bar. An Oasis away from the standard hotel room. Comfortable bed, spa bath and apple TV. Highly recommended.